Privacy Policy

Last updated: 6 October 2026

CoffeePic operates this online store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how CoffeePic collects, uses, stores and discloses your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply to those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been anonymised or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, telephone number and email address.

• Payment and financial information, including payment card information, payment method, payment confirmation, transaction details and other information required to process your payment. Payment information may be processed by Shopify and/or our payment service providers rather than stored directly by CoffeePic.

• Account information, including your username, password, security information, preferences and account settings where applicable.

• Transaction and shopping information, including products you view, add to your cart, save, purchase, return, exchange or cancel, as well as information about previous transactions.

• Communications with us, including information you provide when contacting customer support, submitting a complaint, requesting a return or otherwise communicating with CoffeePic.

• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

• Usage information, including information about how and when you access, navigate and interact with our Services.

• Marketing and advertising information, including information about your interactions with our marketing communications and advertisements where permitted by applicable law.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use the Services, contact us or otherwise provide personal information.

• Automatically through the Services, including information collected from your device when you use our website or Services, including through cookies, pixels and similar technologies.

• From our service providers, including companies that provide technology, payment processing, fulfilment, analytics, customer support, marketing, fraud prevention and other services on our behalf.

• From Shopify, which provides the ecommerce infrastructure used to operate our store.

• From business, advertising and marketing partners, where permitted by applicable law.

• From other third parties, where legally permitted.

How We Use Your Personal Information

Depending on how you interact with CoffeePic and the Services, we may use your personal information for the following purposes:

Providing, Personalising and Improving the Services

We may use your personal information to:

• Process and fulfil your orders.

• Process payments.

• Arrange shipping and delivery.

• Facilitate returns, refunds and exchanges.

• Maintain and manage customer accounts.

• Remember your preferences.

• Provide customer support.

• Send transactional and account-related notifications.

• Allow customers to submit reviews where this functionality is available.

• Recommend relevant products or services.

• Improve and personalise your shopping experience.

• Operate, maintain and improve our website and Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes.

This may include sending marketing or promotional communications by email, SMS or other permitted channels and displaying advertisements for our products or Services on our website or third-party platforms.

Advertising may be personalised based on information such as products you have viewed, purchased or added to your shopping cart, subject to applicable law and your available privacy choices.

Where consent is legally required for particular marketing activities, we will seek that consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts.

• Provide secure shopping and payment experiences.

• Detect, investigate and prevent fraudulent, illegal, malicious or suspicious activity.

• Protect CoffeePic, our customers, Shopify and other parties from security threats.

• Enforce our terms and policies.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. You should not share your username, password or other account security information with anyone.

Communicating With You

We use personal information to provide customer support, respond to questions and requests, provide information regarding your orders and maintain our relationship with you.

Legal and Regulatory Purposes

We may use personal information where reasonably necessary to comply with applicable laws, regulations, legal obligations or valid legal processes.

This may include responding to lawful requests from courts, regulators, law enforcement agencies or government authorities, investigating potential violations of our policies or protecting our legal rights and those of our customers and other parties.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for legitimate business purposes and where permitted by applicable law.

This may include:

• Shopify, which provides the ecommerce platform and technology used to operate our store.

• Payment processors and financial service providers that process payments and transactions.

• Shipping, logistics and fulfilment providers that assist with processing and delivering orders.

• Technology and cloud service providers that assist with hosting, infrastructure, data storage and IT management.

• Customer service providers that assist us in responding to customer enquiries.

• Analytics providers that help us understand how customers interact with our Services.

• Marketing and advertising partners that assist with marketing campaigns and advertising, subject to applicable privacy requirements and your available choices.

• Professional advisers, where reasonably necessary, including lawyers, accountants, insurers and other professional service providers.

• Government authorities, regulators, courts or law enforcement agencies where disclosure is legally required or otherwise permitted by applicable law.

• Business successors or counterparties in connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency or similar business transaction.

We may also disclose personal information when you direct us to do so, request the disclosure or otherwise consent to it.

We do not intend to sell personal information in the conventional sense of exchanging your personal information directly for money. However, certain privacy laws may define some advertising or data-sharing activities more broadly as a “sale”, “sharing” or use for targeted advertising. Where such laws apply, we will provide the rights and choices required by applicable law.

Our Relationship With Shopify

Our Services are hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Shopify platform and related services.

Information submitted through our Services may therefore be transmitted to and processed by Shopify and other service providers, including providers located in countries other than your country of residence.

We may also use Shopify features that use information derived from interactions between customers, our store, other Shopify merchants and Shopify's platform to help protect, develop and improve ecommerce services.

In certain circumstances, Shopify may act as an independent controller or equivalent responsible party for its processing of personal information.

For further information about how Shopify handles personal information, please review Shopify's applicable consumer privacy information and privacy policies available through Shopify.

Cookies and Similar Technologies

Like many online stores, CoffeePic and our service providers may use cookies, pixels and similar technologies to operate and improve the Services.

These technologies may be used to:

• Remember your preferences and shopping cart.

• Keep the website functioning correctly.

• Understand how visitors use our website.

• Measure website performance.

• Prevent fraud and improve security.

• Provide analytics.

• Support marketing and advertising activities where permitted.

Depending on your location, you may be provided with additional choices or consent controls regarding non-essential cookies and similar technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by CoffeePic, we recommend reviewing that third party's privacy and security policies.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.

Information you provide in public or semi-public areas, including third-party social media platforms, may also be visible to other users and may be used by those third parties according to their own policies.

The inclusion of a third-party link within our Services does not necessarily mean that CoffeePic endorses that third party, its content or its practices.

Children's Privacy

The Services are not intended for use by children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information inappropriately, please contact us at coffeepic@outlook.com so that we can review the matter and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of children in violation of applicable privacy laws.

Security of Your Information

We take reasonable steps designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, taking into account the nature of the information and our business.

However, no security system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information to us through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

The length of time we retain information may depend on factors such as:

• Whether we need the information to provide the Services.

• Whether you maintain an account with us.

• Legal, accounting, tax or regulatory requirements.

• Fraud prevention and security requirements.

• The need to resolve disputes.

• The need to establish, exercise or defend legal claims.

• The enforcement of our agreements and policies.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live and the privacy laws that apply to you, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may only apply in certain circumstances.

Access

You may have the right to request access to personal information we hold about you.

Correction

You may have the right to request correction of personal information that is inaccurate, incomplete or out of date.

Deletion

Where provided by applicable law, you may have the right to request deletion of certain personal information.

Data Portability

In certain jurisdictions and circumstances, you may have the right to receive certain personal information in a portable format or request that it be transferred to another organisation.

Objection or Restriction

Where applicable, you may have the right to object to or request restriction of certain processing of your personal information.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option contained in our marketing communications.

Even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, transactions, account, customer service requests or other important service-related matters.

Advertising and Data-Sharing Choices

Depending on where you live, you may have rights to opt out of certain uses or disclosures of personal information for targeted or personalised advertising.

Where legally required and technically available, we will provide appropriate mechanisms through our website or Shopify's privacy features to exercise these choices.

Where applicable, recognised browser-based privacy preference signals may also be processed in accordance with applicable law and the functionality provided by our ecommerce platform.

Australian Privacy Rights

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to CoffeePic's handling of personal information, we will handle personal information in accordance with applicable requirements.

You may contact us to request access to or correction of personal information we hold about you.

We may need to verify your identity before processing a privacy request.

If we refuse an access or correction request in circumstances where Australian privacy law requires us to provide reasons, we will provide those reasons as required by law.

If you have a concern or complaint about the way we handle your personal information, please contact us using the details provided below so that we can investigate and respond.

Nothing in this Privacy Policy is intended to exclude or restrict any privacy rights that cannot lawfully be excluded or restricted.

United Kingdom and European Economic Area

If you reside in the United Kingdom or European Economic Area (“EEA”), you may have additional rights under applicable data protection laws, subject to applicable limitations and exceptions.

These may include rights relating to:

• Access to personal information.

• Correction of inaccurate personal information.

• Erasure of personal information.

• Restriction of processing.

• Objection to certain processing.

• Data portability.

• Withdrawal of consent where processing is based on consent.

• Complaints to an appropriate data protection authority.

Where applicable law requires us to have a lawful basis for processing personal information, our processing may rely on bases including performance of a contract, compliance with legal obligations, our legitimate interests, your consent or another lawful basis recognised by applicable law.

If we rely on legitimate interests, we will do so only where those interests are not overridden by your applicable rights and interests.

Exercising Your Rights

You may exercise applicable privacy rights by contacting us at:

coffeepic@outlook.com

We may need to verify your identity before processing a request, where permitted or required by law.

Where applicable law allows you to use an authorised representative, we may require reasonable evidence that the representative has authority to act on your behalf.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

We will respond to valid requests within the timeframe required by applicable law.

Privacy Complaints

If you have a complaint about how CoffeePic handles your personal information, please contact us first at coffeepic@outlook.com.

We will review your complaint and respond within a reasonable period and within any timeframe required by applicable law.

Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

For individuals in Australia, this may include the Office of the Australian Information Commissioner (OAIC) where applicable.

For individuals in the United Kingdom, this may include the Information Commissioner's Office (ICO) where applicable.

For individuals in the EEA, this may include the competent supervisory authority in your country of residence or as otherwise provided by applicable law.

International Transfers

CoffeePic operates an online business and uses service providers that may process information in different countries.

As a result, personal information may be transferred, stored or processed outside the country in which you live.

Where applicable law requires specific safeguards for international transfers, we will use appropriate recognised safeguards or rely on another legally permitted transfer mechanism.

Where personal information is transferred outside the United Kingdom or EEA and applicable data protection law requires safeguards, these may include recognised standard contractual clauses, applicable UK transfer mechanisms, adequacy regulations or decisions, or another legally recognised mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology or legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or the personal information we hold about you, or if you wish to exercise an applicable privacy right, please contact us:

CoffeePic
Email: coffeepic@outlook.com
Website: www.coffeepic.store
Address: 45 Penton Place, London SE17 3DN, United Kingdom

For applicable data protection laws under which CoffeePic is considered the controller or responsible organisation for your personal information, CoffeePic is responsible for the processing activities described in this Privacy Policy to the extent required by applicable law.