Returns & Refunds Policy

15-Day Returns

At CoffeePic, we want you to be satisfied with your purchase.

We offer a 15-day return period, starting from the date you receive your order.

To be eligible for a return, the item must be substantially in the same condition in which it was received and include its original components and accessories. Where reasonably possible, the item should also be returned in its original packaging.

We may request your order number or proof of purchase in order to process your return.

To request a return, please contact us at coffeepic@outlook.com before sending any item back.

Once your return request has been accepted, we will provide you with the return address and instructions on how and where to send your package.

Items sent back to us without first requesting a return may not be accepted and may result in delays in processing your return.

Unless the item is faulty, damaged, incorrect, or applicable consumer law provides otherwise, return shipping costs are the responsibility of the customer.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under applicable consumer protection laws that cannot lawfully be excluded, restricted or modified.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is damaged, faulty, defective or different from what you ordered, please contact us as soon as reasonably possible at coffeepic@outlook.com.

Please include your order number and, where reasonably possible, photographs or videos showing the issue so that we can assess the problem.

Once we have reviewed your claim, we will provide an appropriate remedy, which may include a replacement, refund, repair or another remedy required under applicable consumer law.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, CoffeePic will cover reasonable return shipping costs where required by applicable law.

Nothing in this section limits any statutory rights or remedies you may have in relation to faulty, defective, damaged, unsafe, misdescribed or incorrectly supplied goods.

Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within our 15-day return period from the date you receive your order.

For voluntary change-of-mind returns, the customer is responsible for the cost of returning the item unless applicable law provides otherwise.

Original shipping charges are generally not refundable for voluntary change-of-mind returns, except where applicable consumer protection law requires those charges to be refunded.

If an item has been damaged, altered or used beyond what is reasonably necessary to inspect its nature, characteristics and functionality, we may reduce the amount refunded to the extent permitted by applicable law.

Exceptions and Non-Returnable Items

Certain products may be excluded from voluntary change-of-mind returns where permitted by applicable law. These may include:

• Personalised, customised or made-to-order products.

• Gift cards.

• Products that cannot reasonably be returned for health, hygiene or safety reasons after being unsealed, where legally permitted.

Please contact us at coffeepic@outlook.com if you have questions about whether a particular item is eligible for return.

These exclusions do not remove or limit your statutory consumer rights where an item is faulty, defective, damaged, unsafe, incorrectly supplied or where applicable law otherwise provides you with a right to a refund, replacement, repair or other remedy.

Sale and Promotional Items

Items purchased during a sale, discount or promotional offer may be returned in accordance with this policy unless a different condition was clearly disclosed before purchase and such condition is permitted by applicable law.

Purchasing an item at a discounted or promotional price does not affect any statutory consumer rights you may have in relation to faulty, defective, damaged, misdescribed or incorrectly supplied products.

Exchanges

If you would like to exchange an item for another colour, model or variant, please contact us at coffeepic@outlook.com.

Exchanges are subject to product availability.

Where a direct exchange is not available, you may return an eligible item in accordance with this policy and place a new order for the preferred item.

Your statutory consumer rights are not affected by this exchange process.

European Union and United Kingdom Consumers

If your order is delivered to a country or region where consumer protection laws provide a mandatory cancellation, withdrawal or return period, those statutory rights apply in addition to this policy.

Consumers in the European Union generally have a legal right to withdraw from certain distance or online purchases within 14 days of receiving the goods, subject to applicable exceptions.

Consumers in the United Kingdom generally have the right to notify a trader that they wish to cancel certain online purchases within 14 days after receiving the goods, and generally have a further period in which to return the goods, subject to applicable law and exceptions.

Where a valid statutory cancellation right applies, we will refund amounts required by applicable law, including eligible standard delivery charges where required. Additional delivery costs resulting from choosing a more expensive delivery method than our standard delivery option may not be refundable where permitted by law.

Our voluntary 15-day return policy is additional to, and does not replace, restrict or remove, any mandatory statutory consumer rights.

Australian Consumer Law

For purchases covered by the Australian Consumer Law (ACL), our goods come with consumer guarantees that cannot be excluded under Australian law.

You may be entitled to a replacement, repair, refund or other remedy if a product fails to meet an applicable consumer guarantee.

For a major failure, you may be entitled to reject the goods and choose a refund or replacement, or seek compensation for any reasonably foreseeable loss or damage, as provided by the Australian Consumer Law.

For problems that do not amount to a major failure, we may be entitled to provide a remedy within a reasonable time in accordance with the Australian Consumer Law.

Our voluntary 15-day change-of-mind policy does not limit, replace or exclude any rights or remedies available under the Australian Consumer Law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the applicable refund will be issued to the original payment method used for the purchase, unless applicable law requires or permits another method.

After a refund has been processed, it may take up to 10 business days for the funds to appear in your account, depending on your bank, card issuer or payment provider.

Please note that the time taken by your financial institution to credit the funds after we have issued a refund is outside our direct control.

Where applicable law requires us to issue a refund within a different timeframe, the legally required timeframe will apply.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at coffeepic@outlook.com.

International Orders

CoffeePic may sell and deliver products to customers in different countries and regions.

Our voluntary 15-day return policy applies to eligible orders internationally. However, this policy does not override mandatory consumer protection laws that apply to your purchase.

If the laws applicable to your purchase provide consumer rights or remedies that are more favourable or cannot legally be excluded, restricted or modified, those mandatory statutory rights will apply.

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated in this policy or required by applicable law.

Any customs duties, import taxes or similar charges associated with an international return will be handled in accordance with applicable law and the circumstances of the return.

How to Request a Return

Before returning an item, please contact us with:

• Your full name.

• Your order number.

• The reason for your return.

• Photographs or videos of the item where relevant, particularly for damaged, faulty or incorrect products.

Please do not send a return until you have received return instructions from us.

Once your return has been authorised, we will provide the appropriate return address and any additional instructions required.

Contact Us

For questions regarding returns, refunds, exchanges, damaged products or problems with your order, please contact us:

CoffeePic
Email: coffeepic@outlook.com
Website: www.coffeepic.store

We will endeavour to respond to customer enquiries as soon as reasonably possible.

Last updated: 6 October 2026