Shipping policy
Shipping Policy
Last updated: 6 October 2026
Thank you for shopping with CoffeePic.
We offer international shipping and work to ensure that orders are prepared, dispatched and delivered safely and within the estimated timeframes outlined below.
Please note that all delivery timeframes are estimates unless expressly stated otherwise or applicable consumer law requires a specific delivery timeframe.
Order Processing
All orders undergo a preparation and processing period before being dispatched.
Our standard processing time is 2–4 business days from the date your order is confirmed.
During this period, we verify, prepare and package your order before handing it over to the relevant shipping carrier.
Weekends and public holidays are not considered business days.
Once your order has been dispatched, you will receive a shipping confirmation and, where tracking is available for the shipping service used, the relevant tracking information.
Estimated Shipping Time
Once your order has been processed and dispatched, our estimated shipping time is:
9–13 business days.
This means that the total estimated timeframe from order confirmation to delivery is approximately:
11–17 business days.
This consists of:
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Processing: 2–4 business days.
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Shipping: 9–13 business days.
These timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control, including customs procedures, public holidays, severe weather, carrier disruptions, periods of unusually high demand or other exceptional logistical circumstances.
Where applicable consumer law provides you with specific rights regarding delivery times, delays or non-delivery, those rights will apply.
International Shipping
CoffeePic ships internationally.
Delivery times may vary depending on the destination country, local postal services, shipping carrier, customs procedures and other logistical factors.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Certain countries, territories or regions may occasionally be unavailable for delivery because of logistical, legal, customs, carrier or other reasonable restrictions.
If we are unable to fulfil an order because we cannot deliver to the destination provided, we will contact you and provide any refund or other remedy required by applicable law.
Order Tracking
Where the shipping method used includes tracking, we will provide the relevant tracking information once your order has been processed and dispatched.
Please note that tracking information may not become available immediately after dispatch.
It may take some time for the carrier to scan the package and for tracking information to appear or update within the carrier's system.
Occasional gaps or delays in tracking updates do not necessarily mean that the package has stopped moving.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your delivery information, please contact us as soon as possible at:
We will make reasonable efforts to update your shipping information before dispatch. However, we cannot guarantee that changes can be made once an order has entered processing, fulfilment or has been handed over to the shipping carrier.
If an order cannot be delivered and is returned because of an incorrect or incomplete address provided by the customer, we may require payment of reasonable additional shipping costs before resending the order, where permitted by applicable law.
This does not affect your rights where the delivery issue was caused by CoffeePic, our fulfilment providers, the carrier or another matter for which we remain legally responsible.
Delayed Orders
Although we work to have orders delivered within the estimated timeframe of 11–17 business days, delays can occasionally occur.
Possible causes include:
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Customs processing.
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Public holidays.
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Severe weather.
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Carrier disruptions.
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Unusually high order volumes.
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International transportation disruptions.
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Local delivery network delays.
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Other circumstances outside our reasonable control.
If your order has significantly exceeded the estimated 11–17 business day delivery timeframe, please contact us at:
We will review the available tracking and shipping information and, where appropriate, investigate the shipment with the relevant carrier or fulfilment provider.
Where a delay gives you a legal right to cancel your order, receive a refund or obtain another remedy under applicable consumer law, CoffeePic will respect those rights.
Lost Orders
If you believe your order may have been lost during transit, please contact us at:
We will review the available tracking information and, where appropriate, investigate the shipment with the carrier or fulfilment provider.
Where an order is confirmed as lost or has not been delivered within a timeframe that gives you rights under applicable consumer law, we will provide an appropriate remedy.
Depending on the circumstances and applicable law, this may include a replacement, refund or another legally required remedy.
CoffeePic does not seek to exclude or limit any responsibility that legally remains with us as the seller in relation to goods that have not been delivered to the customer.
Packages Marked as Delivered
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend first:
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Checking the usual delivery locations around your property.
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Checking with household members.
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Checking with neighbours where appropriate.
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Checking with reception, concierge or building management where applicable.
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Reviewing any delivery photograph, notice or additional information provided by the carrier.
If you still cannot locate the package after completing these checks, please contact us at:
We will review the available delivery information and, where appropriate, raise an enquiry with the relevant carrier.
Each case will be assessed individually, taking into account tracking information, proof of delivery, the circumstances of the delivery and any mandatory consumer rights that apply.
A carrier marking a parcel as “delivered” does not, by itself, remove any responsibility that CoffeePic may have under applicable consumer law.
Products Damaged During Shipping
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
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Your order number.
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A description of the issue.
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Photographs or videos showing the problem, where reasonably possible.
Photographs or videos help us assess the issue and resolve your claim more efficiently. However, requesting such evidence does not limit any statutory rights you may have where other reasonable evidence establishes the issue.
Once we have reviewed your claim, we will provide an appropriate remedy in accordance with the circumstances and applicable law.
This may include a replacement, refund, repair or another remedy required under applicable consumer law.
This section should be read together with our Returns & Refunds Policy.
Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes, fees or other charges imposed by authorities in the destination country.
Where these charges have not been expressly included and collected during checkout, they may be payable by the recipient where permitted by applicable law and where the customer has been appropriately informed.
CoffeePic does not control customs procedures, charges or processing times imposed by government authorities.
Customs procedures may result in additional delays for some international shipments.
Nothing in this section makes the customer responsible for taxes, duties or charges that applicable law requires CoffeePic to collect, disclose or pay.
Cancellations and Order Changes
If you wish to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order has been processed and dispatched.
However, we cannot guarantee that an order can be modified or cancelled once it has entered fulfilment or has been dispatched.
If your order has already been dispatched, any cancellation, return or refund will be handled in accordance with our Returns & Refunds Policy and any applicable statutory consumer rights.
Nothing in this section limits any legal cancellation or withdrawal right that applies to your purchase.
Australian Customers
For orders to which the Australian Consumer Law (ACL) applies, nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If goods are not delivered, arrive damaged, are faulty or otherwise fail to satisfy an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law depending on the circumstances.
Our estimated shipping timeframes do not remove or replace any mandatory rights available under Australian law.
United Kingdom and European Customers
Consumers in the United Kingdom, European Union and European Economic Area may have additional mandatory rights relating to delivery, cancellation, refunds and goods purchased online.
Nothing in this Shipping Policy is intended to exclude, restrict or replace those rights where they apply.
Where applicable mandatory consumer protection laws provide rights that are more favourable than the terms of this Shipping Policy, those mandatory rights will apply.
Consumer Rights
This Shipping Policy applies to orders placed through CoffeePic.
Nothing in this policy is intended to exclude, limit or replace mandatory consumer rights available under applicable laws.
Where applicable law provides a consumer with rights or remedies that cannot legally be excluded, restricted or modified, those statutory rights will apply regardless of anything stated in this policy.
Contact Us
If you have any questions regarding your order, shipping, tracking or delivery, please contact us:
CoffeePic
Email: coffeepic@outlook.com
Website: www.coffeepic.store
Address: 45 Penton Place, London SE17 3DN, United Kingdom